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Frequently asked questions

Frequently asked questions

FAQ

 

Shipping & Pick up locations

Find all information about delivery and pick up locations in this section.

Question about your order? 

I have received the wrong item / missing items, what do I do?

We at onlinemeatshop.com understand errors can happen and we have a dedicated customer service team ready to help and resolve any issues you might have with your order. Please contact our trusty team via WhatsApp or email and they will attend to your query in a time effective manner. 

I have received fresh produce that does not seem right for consumption.

We at onlinemeatshop.com make sure we treat every product with high diligence and upmost health and safety standards. However during shipping, some meat and frozen products may be ill affected, therefore we have an open minded attitude and readily available customer service helpline via email or WhatsApp to help each customer on an individual basis. Please contact them with your query and they will assist you shortly.

I have received expired or damaged groceries.

We at onlinemeatshop.com make sure we treat every product with high diligence and upmost health and safety standards. However during shipping, some products may be ill affected, therefore we have an open minded attitude and readily available customer service helpline via email or WhatsApp to help each customer on an individual basis. Please contact them with your query and they will assist you shortly. 

My meat is not cut the way I ordered it.

We at onlinemeatshop.com make sure we treat every order with high diligence and pay careful attention to details. However in the event of an error, we have an open minded attitude and readily available customer service helpline via email or WhatsApp to help each customer on an individual basis. Please contact them with your query and they will assist you shortly.

Can I return my order?

We welcome returns only on unopened and unused products and groceries. Fresh and frozen items are non-refundable. However we have a very open and flexible return policy, therefore please contact our customer service for further queries. 

Payment options

What are the payment methods?

We accept payments from all major banks and banking societies. All our transactions are made using our trusted third party payment partners Paypal and Stripe.  

Is cash payment available upon arrival?

Unfortunately we do not accept cash on delivery as a payment option.  

Do you accept cash payment or card payments upon click and collect?

For any orders on onlinemeatshop.com to be valid we require an order confirmation. An order confirmation is automatically issued once payment has been registered on our platform prior to the pick up. However if you have made previous agreements with one of our stores or our customer service team then please follow the instructions given by the representatives.  

Subscriptions

I have subscribed to a monthly box: when will I get my meat?

All monthly deliveries will be made on the date your subscription started i.e the day of your first purchase. Possible delays may occur due to stock limitations or non-business days deliveries. Should your delivery date fall on a non-working day your goods will be shipped and delivered on the next available working day.

Can I change or choose what is in my monthly box?

At onlinemeatshop.com we offer flexibility for our customers so we accept changes to your monthly box if the changes are made minimum a week before your next monthly box is due to be delivered.

Can I change the delivery date?

Changing the delivery date is available and should be done minimum a week before your next due delivery date. In order to change the date, please inform our customer service team via WhatsApp or email.

How can I stop my subscription?

Onlinemeatshop.com has a no hassle cancellation policy, so please contact our customer service team and they will assist with your query.

Products

Is your meat and poultry halal?

Our brand, Noori halal butchers was founded in 1994 and since then we have been proudly only selling NON STUNNED HALAL MEAT. We make sure all are supplier are verified and none of our meat is modified in any way shape or form.

Where does your meat come from?

90% of all the meat at onlinemeatshop is sourced from certified British farmers. We may buy certain products from outside the UK such as our goat and other rare type of meat which are not widely available in Britain.

How long can I keep a product before consumption?

We recommend meat and poultry to be consumed 1 or 2 days after shipping. However if you are not going to use the product within this time span we recommend freezing it, hence keeping its fresh properties for up to one month.

Promotions

Can I use more than one promo code in a single order?

At onlinemeatshop you are allowed to use only one promo code per order.

My promo code doesn't work... What do I do?

In the event of your promo code not working, please contact our trusty customer service team via WhatsApp or email and they will assist you with your issue.

Can I get discounts if I refer your website to friends?

Onlinemeatshop.com has its own referral discount scheme where we offer a 5% discount for you and your referral. For further details please visit our promotions page.

Other

Do you have an influencer marketing program?

Onlinemeatshop has an influencer marketing program, please contact our customer service team via WhatsApp or email to request further information about this topic.

Do you have recipes I can get inspired by?

We are always committed to finding creative and tasty ways to put together meals. Please subscribe to our newsletter and frequently visit our blog and recipe pages for new exciting step by step recipes.

Wholesale / food service customers only

Any wholesale / food service customers related questions are handled by a dedicated accounts team. To contact them please write us an email or contact our customer service via WhatsApp and they will assist you shortly.